Returns Policy
Returns Policy
Because everything we supply is custom-made to your specification, whether that's branded merchandise, CAD design work or web design, we handle returns differently to a standard off-the-shelf retailer. Please read this policy before requesting a return.
Custom & Personalised Products
As all merchandise is produced to your order, it's exempt from the standard "change of mind" cancellation rights that apply to non-personalised goods. We're unable to accept returns or offer refunds simply because you've changed your mind, ordered the wrong quantity, or no longer need the items.
Defective Products
If an item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement or refund under your consumer rights. To arrange this:
- Contact us within 3 working days of delivery, on 0808 168 1688 or [email protected], with your order number and details of the fault.
- We'll assess the claim and, where appropriate, issue a Returns Authorisation (RA) number.
- Items must not be sent back to us without an RA number, unauthorised returns may not be accepted or processed.
- Once we receive the item, we'll inspect it to confirm the defect.
If the item is confirmed defective, we'll offer a repair, replacement or refund, and cover the cost of return shipping.
If, on inspection, the item is not found to be defective, we won't issue a refund, and any shipping costs to return the item back to you will be at your expense.
CAD Design & Web Design Services
Refunds aren't available for CAD design or web design work once started. If you have concerns about work in progress, please contact us and we'll do our best to resolve it directly.
Questions
If you're unsure whether your situation qualifies, contact us before sending anything back, on 0808 168 1688 or [email protected].
